PAYMENT, Shipping, & Returns
We accept Discover, Mastercard, Visa, and American Express.
Once you receive an estimate for your project, you’ll be able to proceed to a secure checkout and submit payment by credit card.
We ship all of our products either by USPS Priority mail or UPS ground, with a signature required for delivery. Tracking information is included for all orders. If you require a quicker shipping timeframe or would like to enquire about international shipping, please contact us.
Return & Cancellation Policy
Customer satisfaction is our priority at Penn & Paperie. We want you to be thrilled with your stationery! If you are unsatisfied in any way, please contact us. In the event of an error on our end, we’ll fix it asap, no questions asked.
While we are committed to customer satisfaction, we do have some specific cancellation and return policies:
Cancellation for a full refund is only possible within the first 24 hours of submitting your deposit. After the 24 hour period, a partial refund of 50% is only possible if your order has not been sent into production yet.
Penn & Paperie will not accept returns or process refunds for errors on approved proofs. While we will do our very best to self-correct any obvious typos or errors, it is ultimately the responsibility of our client to assure the information shown on the proof is accurate. Upon client final proof approval, your order will immediately move into production. At this time, changes cannot be made to your order. Upon receipt of your order, if for any reason the printed pieces do not match the approved proof please contact us within 48 hours so that we may address your concerns.
Penn & Paperie will not accept returns or process refunds if the color palette displayed on the computer screen does not exactly correlate with the ink color printed on your order. Since every monitor displays colors differently, it may not accurately represent how the ink color will display on your order.
Additional information on our policy is outlined in the design contract that will be sent with your order.